Pull and Bear

I've been eagerly waiting for my order, number 20195880855, which I placed back on April 4th. However, it's been quite frustrating as the status remains stuck on "Confirmed." Despite numerous attempts to reach out to them via WhatsApp, I haven't had any luck in getting a response. I even sent an ema...

On March 13, 2024, I ordered a coat, a pair of black shoes, and a pair of white shoes from the Pull & Bear website. The order was shipped quickly and arrived in good condition. When I opened the package, I was pleased to see that the coat and black shoes were in perfect condition. However, when I o...

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I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...

A few days ago, Pull and Bear unexpectedly canceled one of the items from my recent order without any prior notification. I didn't receive any emails or messages about it. When I placed the order, everything was in stock and the rest of my order was not affected. Interestingly, I faced some challeng...

I got a notification from Pull & Bear saying that my package has been delivered, but I still haven't received it. I haven't received any communication regarding the recipient of the message, and there has been no contact made with me. Regrettably, it's the weekend, and I am unable to contact any aut...

I placed an order from Pull & Bear on November 23, 2023 (Order Number: 20178935507) with promises of "one-day shipping" from a partnered company. Despite the order status showing as delivered, the items are yet to arrive. A month has passed, and contacting customer service reveals that the transacti...

Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order numbe...

We still haven't gotten the stuff we ordered, and they still haven't given us our money back like they said they would. Also, I've been trying to reach out to Pull and Bear on WhatsApp about the problem, but they haven't responded at all. I can't even understand how someone could be so careless. It ...

Hello, about a week ago, I bought a coat from Pull&Bear and now I want to return it. They said I need a document from the bank confirming the card change since my card was replaced. I am the cardholder, the transaction is in my name, and also have the receipt. It's so absurd that they are making it ...

Since November 26,  I bought a jacket from Pull&Bear through Trendyol, stuck in the "preparing" status. asked both the seller and Trendyol several times but have not heard back. The product hasn't been sent out yet after a month.  you took the money but didn't send the product. Is this a good way to...

On November 30, I purchased a "virtual card" gift with order number "20180802563" from Pull & Bear online. The payment was deducted from my bank card, but the card was not sent via email. When I contacted customer service, they mentioned a "technical glitch on the site," but there hasn't been a clea...

placed order number 20181536661 from Pull&Bear on December 7 for our anniversary gift with high hopes. However, the status is still stuck at "Confirmed," and despite the estimated delivery time being set between December 13-14, today is already December 12, and the item hasn't been shipped yet. This...

Twelve business days have passed, and still no shipment for my order, number 20178015211. The items are supposedly out of stock, according to their response, you know that now or just playing games with the customers?  Nevertheless, what baffles me is that other customers who bought the identical th...

I bought a jacket from Black Friday discounts. I marked a branch that was allowed as a delivery place. When the product was not shipped, I wrote to the customer representative and said that the rate is the general directorate, only the employees can receive it, the product will be returned. It is no...

I ordered product number 246548735541 on 23.11.2023, and after patiently waiting for 8 days, the package finally arrived, unboxed it, was shocked to find only the top part of the tracksuit instead of the complete set. This is a major absurdity; I specifically ordered a tracksuit set, not just the to...

I  bought three cute bags on Trendyol from Pull and Bear online store, everything looked great—bills were sent out in my name—but then when the parcel came there was one piece in it. There's no one to talk to or help fix things. I'm not just asking for a refund; I want to be paid for the trouble. We...

I bought something at Ankara Kent Park Mall two days before school started. However, the item tore from top to bottom as soon as I put it on and began descending the stairs. My aunt took it for an exchange because there is no branch in Konya. However, when they examined the item, they discovered tha...

I ordered something from Pull&Bear, but because I changed my address, the delivery company marked it as "undeliverable" and sent it back to them without telling me. I called customer service, and they told me that the products didn't make it to the delivery company and promised to give me a refund. ...