Dyson

The under-furniture vacuum cleaner of my Dyson V12 vacuum cleaner, which I bought about 5 months ago, broke. I am someone who does not misuse my belongings (I pay extra attention to such an expensive product; I am sure everyone is like me in Turkey), but while I was thinking "I wonder if the problem...

I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...

I've had to send my Dyson corded vacuum, which is still covered by warranty, to the service center on 5 separate occasions because of an ongoing issue with a whistling sound. After reaching out to customer service and engaging in a video call, they verified that the item required maintenance. Even a...

I reached out to Dyson customer service regarding an issue I was experiencing with my furniture attachment. They mentioned that I had to pay for it. (Users are well aware that the furniture attachment lacks durability.) According to their statement, because the product was removed from its packaging...

I purchased the Dyson V15 Hepa cordless vacuum from the Dyson online store on March 22, 2024, and made a payment of ₺23,999 with my credit card. However, there was a system error, and despite the payment being processed, I couldn't access the order details. I waited for my order to appear in the sys...

I purchased a Dyson Cinetic Big Ball Absolute 2 vacuum cleaner from https://www.dyson.com.tr on 18.03.2014, and it was delivered four days later. Unfortunately, I realized that the delivered product was defective. The cable reel of the vacuum cleaner was not working, and the suction power was low. A...

I made a purchase for a hair styler from their website on March 26, 2024. Even though the payment was taken from my account, the order was not fulfilled. I've reached out to customer service on numerous occasions, only to receive unsatisfactory explanations. On my initial call, I was informed that t...

We've been dealing with recurring troubles since February 14, 2023, when the Dyson V12 Absolute Plus, notably the Motorhead attachment, arrived. The device did not operate on the first day, therefore we contacted customer care. They tried to help us over the phone and tightened a few screws, which t...

I contacted Dyson customer support about my Dyson Airwrap hair styling and drying kit, which I purchased in January 2024, since certain attachments were loosening and causing hair damage. A video call was initiated, and I expressed all of my worries. I was told, "Yes, there might be an issue," and t...

For our Dyson V12 vacuum cleaner, we reached out to Dyson customer services in December 2023 regarding the breakdown of the carpet nozzle and under-furniture adapter. They inspected it via video call and assured us that new parts for the two broken components would be sent to us. However, due to sto...

I purchased the V15 HEPA product from Dyson.com.tr on 06/11/2023. The product was delivered to me on 08/11/2023. On 28/12/2023, I noticed movement in the integrated head pipe. I connected to live help. After the video call, I was informed that the new pipe would be delivered to me free of charge. Th...

On December 15th, during a video call with Dyson Customer Service, it was determined that the under-furniture adapter of my V15 vacuum, which is still under warranty, was faulty. They promptly initiated the process to send a replacement. However, despite several follow-up calls, I’ve been repeatedly...

I've had a chronic trigger malfunction with the Dyson V15 series. I informed them that dozens of consumers were affected and waiting in line, but Dyson refused to take responsibility for the problem. Although replacement is an option, the product is currently unavailable. This experience has shown m...

I've been having problems with my Dyson vacuum cleaner, and luckily it's still covered by the warranty. The edge bands have become detached, resulting in issues with suction. In addition, there seems to be a problem with dust particles spilling out of the container, and the paint on the hair styler ...

+5

I sent my Dyson V11 product for servicing, and they quoted 4700 ₺ to replace the part. I made the payment immediately. However, despite receiving an email on March 5th stating that the product was repaired and would be shipped via courier, it's now the 29th, exactly 24 days later, and my product sti...

I reached out to customer service after experiencing issues with the cordless vacuum I bought in 2022. Even though I had already registered my device in the My Dyson app, they were unable to retrieve any records or information about it. In addition, they were adamant about needing the invoice, claim...

I contacted customer service due to the decreasing battery life of my Dyson V15 Detect Absolute vacuum cleaner. In the first video call, we ran it in purification mode for 13 minutes continuously with the short apparatus on it, and we were given feedback that there was no problem and recommendations...

My Dyson V15 vacuum, which I got directly from Dyson's website, has a broken wheel. Without any hookups or drops, it most likely became tangled with something, causing the screw socket to shatter. It has just been 8 months since I purchased the product. Additionally, the plastic pieces around the va...

+6

I made a purchase on dyson.com.tr. I haven't received any tracking number or similar information. In addition, when I contacted customer service, I was informed that I would need to wait for 48 hours. After a couple of days, when I made another call, they informed me that they would need to create a...

I bought the latest model of Dyson's vacuum cleaner. Unfortunately, after only a month, the wheel on the main head broke. After reaching out to Dyson customer service, they promptly confirmed that they would be sending a replacement part. Even after waiting for a whole month, the part never showed u...