MUBİ Support Team, I wrote this below message as an email 3 days ago to bring to your attention a matter that has left me quite perplexed and concerned. Upon reviewing my bank statements, I was astonished to discover an unauthorized charge of ₺828 from MUBİ dated November 2023. This incident occurre...
I have been billed by Mubi for a significant period of time; however, the subscription details were not clearly stated on the website. When I attempted to cancel my subscription, the only available option was to "renew" my subscription, which led to a payment of 11.99 EUR. Essentially, two issues oc...
I have been a loyal user of your platform for many years, thoroughly enjoying the films you offer. However, I've recently encountered a persistent problem while streaming movies, but it's exclusive to my TV. Films play smoothly on my computer and mobile devices without any issues. I suspect the prob...
Since November 2022, I've been aware that mubi.com has been automatically debiting 49.99 TL from my credit card on the 19th or 21st of each month between the 19th and 21st. However, as a member of their community, I do not use their platform. When I attempted to log in to the website using my curren...
I applied to join in October but was ultimately rejected. Despite this, I've been keeping track of the consistent charges to my credit card. Google subscriptions is also not reflecting my membership. I have emailed MUBI multiple times in an effort to get this resolved, but so far I have heard nothin...
My membership was renewed by charging a membership fee from my card without informing Mubi. Since I've been abroad for a while, I can't watch any movie I want to watch. When it is already checked, it will appear that I have not watched a movie in any way. Why should I pay a membership fee for a plat...
How can you justify that I haven't received a response from customer service about my canceled membership for days??? Isn't this your primary goal?? I submitted a cancellation request and my membership fee was supposed to be removed from my credit card on the next billing cycle, but that never happe...
They informed me via email that membership to Dolap will be provided for one week at no cost. It didn't attract me in the least, I just overlooked the offer and carried on. A while ago, I noticed that MUBI had deducted money from my card's available balance. The payment was processed for that member...
About a month ago, I chose to join since I saw an advertisement for their special gift membership promotion and wanted to take part. Although I didn't activate my membership until much later today, I was still charged the full membership amount without any warning or explanation. It caught me off gu...
I became a member of Mubi.com on September, 17 2021. Accordingly, my membership started on September. You would expect the membership renewal to be on the same date. But the company made a renewal on September 12, I realized when I entered on the 14th of the month. When I signed up to end my member...
I agreed to a one-week free trial. Despite the fact that I closed it a week ago, 359.88 TL was deducted from my credit card. I want Mubi to refund my money. That was a mistake on his part. I believe it is incorrect to claim that it is both free and cost-effective. Please refund the amount. I would a...
I attempted to register with Mubi, but the registration process failed during the payment. Although I was unable to complete the registration, my credit card was charged four times during the process. I emailed their customer service, but no one has responded in three days. Furthermore, my bank told...
I registered with MUBI via my student e-mail (e***l****@eskisehir.edu.tr), but I haven't received my activation mail for days. Therefore I have been unable to complete my subscription. There was a campaign of 40 TL for 4 months. I don't understand why there is still no solution when there are a lot ...