I recently purchased from Watsons online, and now I find myself in a bit of a predicament. I've been trying to cancel my order, but it's been impossible to get in touch with their customer service, no matter how much effort I put into it. It's quite exasperating, particularly given the subpar design...
I asked for a sulfate-free shampoo after getting a keratin treatment straightened at your Kayseri Forum location. I highlighted its necessity, and your salesperson handed me the blue bottle labeled Herbal Essences, a healing shampoo. They informed me that it was sulfate-free, so I used it. After onl...
Hello there, I made a purchase using my points and had to cancel it because I accidentally chose the wrong product. So, I still haven't gotten my points refunded or received my products. It appears that there is no established process for this. I need you to address my complaint. Hey Watsons, it's r...
I placed a "Click & Collect" order with Watsons, a popular health and beauty retailer in Turkey. However, I decided to return the order and did not pick it up from the store. Three weeks have passed since I requested a refund, but I have still not received my money. The website still shows the order...
Hello, on March 7, 2024, I shopped at your Watsons store in Düzce Krempark Mall. First, I wanted to buy BB cream, but because it was my first time ordering the product, I wanted to see the many tones. When I asked an employee while she was organizing things in the basket, she answered, 'Actually, th...
I placed an order on 01.03.2024 to benefit from Watsons' facial cleansing products' single-price (99 ₺) discount campaign. Surprisingly, my order was canceled by the company after just an hour and a half. While my friends who also ordered from the same campaign received their products without any is...
Two weeks back, I bought Pure Beauty BB cream from Watsons, and it led to acne breakouts on my face. My once smooth and fair skin has begun to darken, and I still deal with inflamed acne. Other than the monetary impact, I am really upset about the state of my skin. My skin used to be smooth, but now...
On February 5, 2024, relying on the 300 TL worth of points campaign for purchases over 600 TL on the Watsons app, I placed an order worth 624 TL. Yet, my points still haven't been loaded, and I'm eagerly awaiting the urgent resolution of this issue. I've emailed customer service about the situation,...
I ordered some products from Watsons, but they didn't deliver my order, and they didn't refund my money. I called them many times, but I couldn't reach anyone. I wrote complaints so many times; they said they would refund my money, but they didn't. I will go to court tomorrow morning. I am pregnant,...
I placed an order for two items at Watsons on November 11th. Despite choosing store delivery, my package arrived a whopping 20 days later. Frustrated by the delay, we purchased the items elsewhere, and I requested the order to be canceled and refunded. They insisted I had to wait until the delivery ...
My order with reference number 0108220972 was mistakenly delivered to someone else on November 27, 2023. Surprisingly, the items never made it to me. It is truly baffling how an order can end up in the hands of the wrong individual. During my discussion with customer service, they mentioned that the...
I wanted to talk about my order that got canceled on November 15, 2023. I still haven't gotten my money back for the payment and the loyalty points. I checked with my bank, and they said it's not their fault. They said they processed the refund, but it's been 20 days and I still haven't received my ...
"Thanks for everything. My problem is solved."
I made a purchase of ₺345 from Watsons website on 03.10.2023. 4 of the items I ordered were missing. I called customer service and complained. They al...
Watsons purchase is I guess one for life when you click it!!! can't cancel the order because I chose the wrong item twice by accident. The digital assistant says that the order can't be canceled because it has already been made, even though it has been told that it is being made. But I should be ab...
On November 11, I got two sets of shampoo at a discount. A message said they'd be at the store in one month, on November 9. I went there and couldn't find the goods. They said they were on their way in another message. I went back and forth to the store two or three times during this time because I ...
I couldn't see how much I paid for the rewarded product from Kale Center Watsons because they went through the cash register without a discount and some of the contents of the file were removed from the mail. Later, when I went home and calculated why I had earned so much, I examined why they had le...
Watsons can't find my product, even after 25 days, bringing the product to the store seems impossible, proving they operate like any other store. Their competence in complex matters is questioned if they can't deliver in-store. If you're unable to handle even the most basic of delivery delays, such ...
On December 1, 2023, despite receiving a message stating that my online order with the number 0108723664 would be delivered to the store within 1-3 business days, today it was refunded. When I inquired about the reason for the cancellation of my seemingly canceled order, I was informed that it was d...
On November 23, 2023, I took advantage of the Watsons discount and ordered Maybelline New York falsies surreal mascara. The product was returned on November 30 without my knowledge? Hepsijet company says it's because of wrong label printing? I can't reach Watsons customer service? Who will fix my pr...
I ordered from Watsons Click from Ankara Kentpark store on 01/12/2023. It seems to be getting ready. But normally it should be in the store within 1 hour. I called customer service and they all said different things. Look exactly 4 times. In fact, when I first called, it was a complete fiasco. Let m...